Who operates Kerviuna™?

Kerviuna™ is owned and operated by Hangzhou Xinsheng Culture Media Co., Ltd.

Our business information and customer support details are provided at the bottom of this page.

What does Kerviuna™ sell?

Kerviuna™ specializes in miniature scene ambient lights and decorative tabletop lighting designed to bring warmth and character to everyday spaces.

Our collections may include imaginative scenes such as:

• Tiny storefronts
• Music-inspired interiors
• Miniature rooms
• Garden and greenhouse scenes
• Quiet streets
• Cozy architectural settings
• Other illuminated miniature environments

Each design combines decorative details with warm ambient lighting for shelves, desks, bedside tables, reading corners, and similar indoor spaces.

Are Kerviuna™ lights regular night lights?

Kerviuna™ products are designed differently from basic night lights.

The lighting is only one part of the experience.

Each piece is created as a miniature decorative environment, with details such as windows, furniture, shelving, plants, architectural features, and hidden lighting.

When switched off, the product remains a decorative display piece.

When illuminated, the scene takes on a warmer and more atmospheric appearance.

Will my product look exactly like the images?

We make reasonable efforts to present each product accurately.

Minor differences may occur because of:

• Screen settings
• Photography lighting
• Display calibration
• Production tolerances
• Small finish or assembly variations

These minor differences are not necessarily considered defects.

If the product you receive is materially different from the product description, please contact Customer Support so we can review the issue.

What makes Kerviuna™ products different?

Rather than using the same lamp body with different colors, Kerviuna™ focuses on giving each miniature scene its own identity.

We consider details such as:

• Architecture
• Interior layout
• Lighting placement
• Furniture
• Decorative objects
• Color palette
• Viewing angles
• Daytime appearance
• Nighttime atmosphere

Our goal is for every design to feel like its own small world, rather than simply another generic decorative lamp.

Do Kerviuna™ products come in multiple colors and sizes?

Many Kerviuna™ designs are intentionally offered in one selected style, one coordinated color finish, and one size.

This keeps the product visually consistent with the original design concept and makes choosing a product more straightforward.

Please refer to the individual product page for the exact specifications of the item you are considering.

What currency does Kerviuna™ use?

Orders placed through Kerviuna™ are processed in:

United States Dollars (USD).

If your bank or payment method uses another currency, your payment provider may apply its own exchange rate or foreign transaction fees.

What payment methods are available?

Available payment methods are displayed during checkout.

Depending on your location and checkout configuration, these may include:

• PayPal
• Eligible credit cards
• Eligible debit cards
• Other payment methods shown at checkout

If a payment option does not appear during checkout, it is not currently available for that transaction.

How long does order processing take?

Kerviuna™ orders are typically processed within:

2–4 business days after payment confirmation.

During holidays, promotional periods, New Year periods, or unusually high order volume, processing may take up to:

5 business days.

Processing time is separate from shipping transit time.

How much does shipping cost?

Kerviuna™ currently charges a flat standard shipping fee of:

US$5.99 per order.

Any applicable shipping charge will be shown before checkout is completed.

How long does delivery take?

Estimated delivery times after dispatch are:

These are estimated transit times and are not guaranteed delivery dates.

Where are Kerviuna™ orders shipped from?

Orders may be fulfilled through our own or partner fulfillment facilities depending on:

• Inventory availability
• Product location
• Delivery destination
• Current logistics conditions

The shipping origin may therefore be different from our registered company address.

We do not represent every order as shipping from a local warehouse unless that is actually the case.

Will I receive tracking information?

Yes.

After your order has been dispatched and tracking becomes available, shipping confirmation or tracking information will normally be sent to the email address used during checkout.

Carrier tracking may require approximately:

1–3 business days

to begin displaying movement after a shipping label has been created.

What should I do if tracking stops updating?

If your tracking has not changed for an extended period, contact:

service@kerviuna.com

Please include your order number.

We will review the available shipping information and, where appropriate, work with the applicable fulfillment or logistics provider.

What if tracking says “Delivered” but I cannot find my order?

We recommend first checking:

• The delivery area
• Mailbox or parcel area
• Household members
• Building reception or management
• Nearby safe delivery locations
• Available carrier information

If the package still cannot be located, contact us at:

service@kerviuna.com

A carrier status showing Delivered does not automatically prevent us from reviewing the circumstances of your claim.

Can I change or cancel my order?

If you need to request a cancellation, correct your shipping address, or make another eligible order change, please contact us within:

12 hours after placing your order.

Email:

service@kerviuna.com

We will make reasonable efforts to accommodate eligible requests received within this period.

Once the order has entered fulfillment, been packed, or shipped, changes or cancellation may no longer be possible.

If cancellation is no longer available, eligible products may still qualify for return after delivery under our Return & Refund Policy.

What is the Kerviuna™ return period?

Eligible Kerviuna™ products may be returned within:

180 calendar days after delivery.

Standard return conditions apply as explained in our Return & Refund Policy.

How do I request a return?

Contact:

service@kerviuna.com

Please provide:

• Your name
• Order number
• Product you wish to return
• Reason for the return
• Relevant photos or videos where appropriate

If your request is approved, Customer Support will provide the appropriate return instructions and return warehouse address.

Please do not send a return before receiving return instructions.

Where should I send my return?

Please do not automatically send products to our registered company address.

Our registered business address and return warehouse address may be different.

After an eligible return request has been reviewed and approved, Customer Support will provide:

• The appropriate return warehouse address
• Return instructions
• Any additional information required for the return

Who pays for return shipping?

Return shipping responsibility depends on the reason for the return.

Preference-Based Returns

If you change your mind or no longer want an eligible product for personal reasons:

The customer is responsible for applicable return shipping costs.

Damaged, Defective, Incorrect or Misdescribed Products

If an item arrives:

• Damaged
• Defective
• Incorrect
• Materially different from the product description

Kerviuna™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Customers will not be required to bear costs caused by an error attributable to us.

How long does an approved refund take?

Once an approved return has been:

1. Received by the applicable return facility, and
2. Inspected and approved,

the refund is typically initiated to the original payment method within:

5–10 business days.

Your bank, PayPal, card issuer, or other payment provider may require additional time to post the refund after it has been issued.

What should I do if my item arrives damaged, defective, or incorrect?

Please contact:

service@kerviuna.com

and provide:

• Order number
• Description of the issue
• Clear photos or videos where relevant
• Photos of the outer packaging if shipping damage is visible

After reviewing the issue, we will provide an appropriate solution, which may include:

• Replacement
• Refund
• Return arrangement
• Other appropriate resolution

A confirmed issue caused by our error will be resolved without requiring the customer to pay additional costs caused by that error.

Are Kerviuna™ products designed as primary room lighting?

Kerviuna™ miniature scene lights are primarily designed as decorative ambient lighting.

They are intended to create a softer visual atmosphere rather than replace high-output task lighting, ceiling lighting, or other primary room illumination.

Where can I place my Kerviuna™ light?

Depending on the specific product, suitable indoor locations may include:

• Bedside tables
• Desks
• Bookshelves
• Console tables
• Reading corners
• Music rooms
• Display shelves

Always follow any product-specific placement and usage instructions provided with your item.

What should I do if I have a product question before ordering?

Contact our Customer Support team at:

service@kerviuna.com

Please include the product name and your question so we can provide the most relevant information.