At Kerviuna™, we value transparency and take the privacy of our customers and website visitors seriously.

This Privacy Policy explains how Hangzhou Xinsheng Culture Media Co., Ltd., operating under the brand Kerviuna™, may collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact Customer Support, subscribe to communications, or otherwise interact with our Services.

By using our website, you acknowledge the practices described in this Privacy Policy.

📊 1. Information We May Collect

The information we collect depends on how you interact with Kerviuna™.

Information You Provide Directly

We may collect information you voluntarily provide when you:

• Place an order
• Create or use a customer account
• Subscribe to marketing communications
• Contact Customer Support
• Request a return or refund
• Submit product feedback or reviews
• Participate in promotions or other store features

This information may include:

• Full name
• Email address
• Telephone number
• Shipping address
• Billing address
• Order details
• Account information
• Customer-service communications
• Return or refund information
• Other information you choose to provide

Where payment is required, payment information is handled through the applicable payment provider or checkout system.

Kerviuna™ Customer Support does not require customers to send complete credit-card numbers, security codes, or online banking passwords through ordinary email communications.

⚙️ 2. Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically through our commerce platform, service providers, cookies, pixels, and similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location based on IP address
• Pages viewed
• Referral source
• Website interactions
• Shopping-cart activity
• Checkout activity
• Cookie identifiers
• Advertising or analytics identifiers where enabled

This information helps us operate the website, understand customer activity, improve performance, and protect the Services from misuse.

🎯 3. How We Use Personal Information

We may use collected information for purposes such as:

📦 Order Processing & Fulfillment

To:

• Process orders
• Confirm purchases
• Arrange fulfillment
• Ship products
• Provide tracking updates
• Handle returns and refunds

💬 Customer Support

To:

• Respond to questions
• Review product issues
• Assist with delivery concerns
• Process return or refund requests
• Resolve account or order-related problems

🛍️ Store Operations

To:

• Maintain customer accounts
• Operate shopping-cart and checkout functions
• Improve website navigation
• Understand product interest
• Improve store functionality

🔒 Security & Fraud Prevention

To:

• Detect suspicious transactions
• Prevent unauthorized activity
• Protect customer accounts
• Reduce fraud and abuse
• Maintain website and payment security

📧 Marketing Communications

Where you have opted in or where otherwise permitted by applicable law, we may use your contact information to send:

• Product announcements
• Promotional offers
• New collection updates
• Store news

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the message.

💳 4. Payment Information

Payments made through Kerviuna™ are processed using the payment services available through our checkout.

Depending on the transaction, these may include:

• PayPal
• Credit-card processors
• Debit-card processors
• Other payment services shown during checkout

Sensitive payment credentials are processed through the applicable payment provider rather than being handled directly through ordinary Kerviuna™ Customer Support communications.

We do not ask customers to email us:

• Full card numbers
• CVV or security codes
• Online banking passwords
• Payment-account passwords

Please review our Payment Information page for additional details.

🍪 5. Cookies and Similar Technologies

Kerviuna™ uses cookies and related technologies to support website operation and improve the shopping experience.

Cookies are small data files stored on or accessed through your device.

Depending on our website configuration, cookies may be used for:

Essential Functions

These technologies may support:

• Shopping cart
• Checkout
• Account login
• Fraud prevention
• Website security
• Session management

Analytics & Performance

These technologies may help us understand:

• Page usage
• Traffic patterns
• Store performance
• Customer navigation
• Technical issues

Advertising & Marketing

Where enabled, advertising technologies may help:

• Measure advertising performance
• Understand interactions with campaigns
• Present more relevant advertising

The specific cookies used may change as our website, Shopify configuration, or service providers change.

You can manage cookies through your browser or through any privacy or cookie controls made available on our website.

Disabling certain cookies may affect the functionality of parts of the store.

🛍️ 6. Shopify

Kerviuna™ uses Shopify as part of its e-commerce infrastructure.

Shopify may process information necessary to:

• Host the online store
• Operate checkout
• Support customer accounts
• Process transactions
• Detect fraud
• Provide technical and analytics services

Information submitted through the Kerviuna™ store may therefore be processed by Shopify and relevant service providers in accordance with their own privacy practices and applicable agreements.

🤝 7. Service Providers and Business Partners

We may share personal information with service providers where reasonably necessary to operate our business.

These may include providers involved in:

• E-commerce hosting
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Fraud detection
• Analytics
• Email communications
• Website performance
• Advertising

These providers may process information only for purposes connected with the services they provide or as otherwise permitted by applicable law.

📈 8. Advertising and Analytics Partners

Depending on the technologies enabled on our website or in our advertising campaigns, Kerviuna™ may work with advertising or analytics providers such as:

• Meta / Facebook / Instagram
• Google
• AppLovin / Axon

Where enabled, these providers may use cookies, pixels, identifiers, or similar technologies to measure advertising performance, understand user interactions, or provide advertising services.

Their processing of information is also governed by their own privacy policies.

The use of a specific advertising partner may change depending on our active marketing channels and website configuration.

📤 9. Sharing and Disclosure of Information

We do not sell personal information for money as part of our ordinary business operations.

However, we may disclose or make information available to third parties where reasonably necessary for:

• Processing payments
• Shipping orders
• Providing customer support
• Operating the website
• Fraud prevention
• Analytics
• Advertising
• Legal compliance
• Protecting our rights or the rights of others

In some jurisdictions, certain advertising-related disclosures may legally be considered a form of “sharing” or similar regulated activity even when no money is exchanged for the information.

Where required by applicable law, customers may have rights to opt out of certain forms of targeted advertising or data sharing.

🔒 10. Data Security

We take reasonable administrative, technical, and organizational measures intended to help protect personal information.

These measures may include:

• Secure checkout technology
• Encrypted data transmission where appropriate
• Restricted access to customer information
• Payment processing through authorized providers
• Fraud and security monitoring

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their own account credentials and avoid sending sensitive payment information through ordinary email.

⏳ 11. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Maintain order records
• Provide customer service
• Process returns and refunds
• Comply with legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements

Retention periods may vary depending on the type of information and applicable legal or operational requirements.

🌍 12. International Data Processing

Kerviuna™ serves customers in multiple regions.

As a result, personal information may be processed in countries other than the country in which you live, including through:

• Shopify
• Payment providers
• Logistics providers
• Analytics services
• Customer-support systems
• Advertising partners

Where required, we and our service providers take appropriate steps to handle international data processing in accordance with applicable requirements.

🛡️ 13. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Object to certain processing
• Request restriction of certain processing
• Withdraw marketing consent
• Opt out of certain advertising or data-sharing practices where applicable

Privacy rights vary by jurisdiction and may be subject to legal exceptions.

To submit a privacy request, contact:

service@kerviuna.com

Please provide sufficient information for us to reasonably verify and process your request.

🌴 14. California Privacy Information

Customers in California may have specific privacy rights under applicable California privacy laws.

Depending on eligibility and applicable law, these rights may include requests relating to:

• Access to personal information
• Correction
• Deletion
• Information about categories of personal information collected
• Information about certain disclosures
• Opt-out rights relating to certain forms of sale, sharing, or targeted advertising

We will handle eligible requests in accordance with applicable California law.

Kerviuna™ does not discriminate against customers for exercising applicable privacy rights.

🕵️ 15. Do Not Track and Browser Privacy Signals

Some browsers and devices offer privacy signals such as Do Not Track (DNT) or other preference mechanisms.

Because industry standards and legal requirements surrounding these signals may vary, our website's response may depend on:

• Browser configuration
• Shopify functionality
• Enabled privacy tools
• Applicable law

Where legally required, we will honor recognized privacy signals supported by our systems and applicable service providers.

Customers may also manage cookies and privacy preferences using available browser or website controls.

🔗 16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Once you leave Kerviuna™, the privacy and security practices of those third-party websites are governed by their own policies.

Kerviuna™ does not control independent third-party websites and is not responsible for their separate privacy practices.

We encourage customers to review the privacy policies of third-party services before providing personal information.

👶 17. Children's Privacy

Kerviuna™ is not directed toward children under the age of 13, and we do not knowingly seek to collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact:

service@kerviuna.com

We will review the request and take appropriate steps in accordance with applicable law.

📧 18. Marketing Emails

We may send marketing communications where customers have opted in or where otherwise permitted.

Marketing emails may include:

• New product announcements
• Promotions
• Collection updates
• Store news

Customers may unsubscribe at any time by using the unsubscribe link included in applicable marketing messages.

Transactional communications such as:

• Order confirmations
• Shipping updates
• Return information
• Refund notices

may still be sent when necessary to complete or support a customer transaction.

🚨 19. Data Incidents

If we become aware of a personal-data incident requiring notification, we will take reasonable steps to:

• Investigate the incident
• Limit further unauthorized access where possible
• Assess affected information
• Notify affected individuals or relevant authorities where required by applicable law

Notification timing will follow applicable legal requirements rather than a fixed timeframe that may not apply in every jurisdiction.

🔄 20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to our website
• New service providers
• Changes to advertising technology
• Operational changes
• Legal requirements
• Privacy practices

The updated version will be posted on this page with a revised Last Updated date.

Where legally required, material changes will be communicated through an appropriate notice.

📞 21. Contact Us

If you have questions about:

• This Privacy Policy
• Personal information
• Privacy rights
• Marketing preferences
• Data access or correction
• Privacy-related concerns

please contact our Customer Support team.

Email: service@kerviuna.com
Phone: +86 13345818122
Business Hours: 9:00 AM – 10:00 PM

🏢 Company Information

Brand: Kerviuna™
Company Name: Hangzhou Xinsheng Culture Media Co., Ltd.
Unified Social Credit Code: 91330110MAKCQQN89Q
Legal Representative: Hu Leqin
Company Address: Room 4248, 3rd Floor, Area A, No. 230 Tianmushan West Road, Xianlin Subdistrict, Yuhang District, Hangzhou, Zhejiang, China
Company Phone: +86 13345818122
Company Email: service@kerviuna.com
Business Hours: 9:00 AM – 10:00 PM

Kerviuna™ is owned and operated by Hangzhou Xinsheng Culture Media Co., Ltd.