Welcome to Kerviuna™.

These Terms of Service (“Terms”) govern your access to and use of the Kerviuna™ website, online store, products, content, features, and related services (collectively referred to as the “Services”). Kerviuna™ is owned and operated by Hangzhou Xinsheng Culture Media Co., Ltd.

By visiting our website, browsing our products, placing an order, creating an account, or otherwise using our Services, you agree to these Terms together with any policies referenced herein. Please read them carefully before proceeding. If you do not agree with these Terms, please discontinue use of the Services immediately.

🛡️ 1. Eligibility and Use of the Services

By using the Services, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

Where required, you must be at least the age of majority in your state, province, territory, or country of residence.

When using our website or placing an order, you agree to provide information that is:

• Accurate
• Current
• Complete
• Lawfully provided by you

You may not use our Services for unlawful, fraudulent, abusive, or unauthorized purposes.

👤 2. Customer Accounts

Certain features of our website may allow or require you to create a customer account.

You are responsible for:

• Maintaining the confidentiality of your login information
• Keeping your account information current
• Restricting unauthorized access to your account
• Activities performed through your account

If you believe your account has been accessed without authorization, please contact us at:

service@kerviuna.com

💡 3. Our Products

Kerviuna™ offers miniature scene ambient lights, decorative lighting, and related home décor products.

We make reasonable efforts to present product information accurately, including:

• Product appearance
• Dimensions
• Materials
• Lighting characteristics
• Color
• Features
• Included components
• Product photographs

However, minor differences may occur because of:

• Screen settings
• Photography lighting
• Display calibration
• Production tolerances
• Natural variations in certain materials or finishes

These differences do not automatically mean that a product is defective.

We may update product descriptions, specifications, availability, or product offerings when reasonably necessary.

📦 4. Product Availability

All products are subject to availability.

We may:

• Limit product quantities
• Discontinue products
• Temporarily suspend sales of a product
• Restrict availability in certain destinations

If a product becomes unavailable after an order is placed, we will contact you using the information provided with your order and provide an appropriate resolution.

🛒 5. Orders

Submitting an order constitutes an offer to purchase the selected products.

An order is considered accepted after the order has been successfully processed and confirmed.

We may decline or cancel an order where reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraud
• Pricing or listing errors
• Inventory unavailability
• Delivery restrictions
• Violation of these Terms

If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.

📋 6. Order Review

Please review your order carefully before completing checkout.

Customers are responsible for confirming:

• Products selected
• Quantity
• Shipping address
• Billing information
• Contact information

If you identify an error after placing an order, please contact:

service@kerviuna.com

as soon as possible.

✏️ 7. Order Changes and Cancellations

Kerviuna™ begins processing orders shortly after they are submitted.

Requests to:

• Cancel an order
• Change an eligible order
• Correct a shipping address

should be submitted within:

12 hours after the order is placed

We will make reasonable efforts to accommodate eligible requests received within this period.

Once an order has entered fulfillment, been packed, or been shipped, cancellation or modification may no longer be possible.

Where cancellation is no longer available, eligible products may still be returned after delivery according to our Return & Refund Policy.

💵 8. Prices and Currency

Kerviuna™ transactions are processed in:

United States Dollars (USD)

The price charged for a product is the price displayed and confirmed during checkout at the time the order is submitted.

Prices may change without prior notice for future purchases.

Price changes do not normally affect orders that have already been accepted.

🏷️ 9. Promotions and Discounts

From time to time, Kerviuna™ may offer:

• Discount codes
• Promotional pricing
• Limited-time offers
• Other sales incentives

Promotional offers may be subject to separate conditions.

Unless otherwise stated, promotions:

• Cannot necessarily be combined
• May be limited by time or quantity
• May exclude certain products
• May be withdrawn or modified for future orders

Any promotion applied to an order will be shown during checkout.

📮 10. Shipping Charges

Our current standard shipping fee is:

US$5.99 per order

unless another applicable shipping option, promotion, or shipping charge is clearly shown during checkout.

Customers will be able to review applicable shipping charges before completing the order.

For full details, please review our Shipping Policy.

⏱️ 11. Order Processing

Standard order processing typically takes:

2–4 business days

During holidays, promotional events, New Year periods, or other high-volume periods, processing may take up to:

5 business days

Processing time is separate from transportation time.

🚚 12. Estimated Delivery Times

After dispatch, estimated delivery times are:

Delivery times are estimates and are not guaranteed arrival dates.

Transportation may be affected by circumstances such as:

• Carrier delays
• Customs procedures
• Severe weather
• Public holidays
• Local delivery conditions
• Transportation disruptions

🏭 13. Fulfillment Locations

Kerviuna™ orders may be fulfilled from our own or partner fulfillment facilities depending on:

• Inventory availability
• Product availability
• Delivery destination
• Logistics conditions

We do not represent every order as shipping from a local warehouse unless that is actually the case.

📍 14. Tracking

Once your order has shipped, tracking information will normally be provided through the applicable shipping confirmation.

Carrier tracking may require approximately:

1–3 business days

to begin displaying updates after the shipping label has been created.

If tracking remains unchanged for an extended period, please contact:

service@kerviuna.com

and provide your order number.

🔍 15. Delayed or Lost Packages

Kerviuna™ does not automatically transfer all responsibility for an order to the customer simply because the package has been handed to a carrier.

If tracking indicates a significant delay or possible loss, please contact our Customer Support team.

We will review the available shipping information and, where appropriate, work with the applicable logistics provider.

If a package is confirmed lost in transit, we will provide an appropriate resolution, which may include:

• Replacement
• Refund
• Another reasonable solution based on the circumstances

Customers will not be required to bear additional costs caused by a confirmed fulfillment or carrier-related loss.

🏠 16. Packages Marked as Delivered

A tracking status showing “Delivered” does not automatically prevent a customer from contacting us about a missing package.

If your order is marked as delivered but cannot be located, please first check:

• Your delivery location
• Household members
• Building management or reception
• Nearby safe delivery locations
• Available carrier information

If the package still cannot be found, contact:

service@kerviuna.com

with your order number and available tracking details.

We will review the circumstances of the claim.

🌐 17. Customs, Duties and Import Charges

Some international shipments may be subject to:

• Customs duties
• VAT
• Import taxes
• Government handling charges

Where orders are shipped under Delivered Duty Unpaid or similar terms, these charges may be payable by the recipient as required by local law.

Such charges are generally assessed by local authorities and are separate from amounts paid to Kerviuna™ unless checkout clearly states otherwise.

↩️ 18. Returns

Kerviuna™ provides a standard:

180-Day Return Window

Eligible products may be returned within 180 calendar days after delivery, subject to our Return & Refund Policy.

For standard preference-based returns, products generally must be:

• In the same condition as received
• Unused
• Free from customer-caused damage
• Complete with included components
• Returned with original packaging where reasonably possible

Customers should contact us before sending any return.

📝 19. Return Requests

To request a return, contact:

service@kerviuna.com

and provide:

• Order number
• Product being returned
• Reason for return
• Relevant photos or videos where appropriate

If approved, Customer Support will provide:

• Return instructions
• Applicable return warehouse address
• Any additional required information

Please do not send returns to an address that has not been provided or approved by Customer Support.

📦 20. Return Shipping Responsibility

For eligible preference-based returns:

The customer is responsible for applicable return shipping costs.

If an item arrives:

• Damaged
• Defective
• Incorrect
• Materially different from its product description

Kerviuna™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

We will not require customers to bear costs resulting from an error attributable to us.

💰 21. Refunds

Once an approved return has been received and inspected, approved refunds are typically initiated to the original payment method within:

5–10 business days

Your bank, card provider, PayPal, or other payment processor may require additional time to display the refunded amount after it has been issued.

For complete information, please review our Return & Refund Policy.

💳 22. Payment Methods

Payment methods available for your order will be displayed during checkout.

These may include:

• PayPal
• Eligible credit cards
• Eligible debit cards
• Other payment methods displayed through checkout

The availability of individual payment methods may depend on:

• Location
• Payment provider
• Card issuer
• Checkout configuration

🔒 23. Payment Authorization

Payments may be subject to verification or authorization by:

• Banks
• Card issuers
• PayPal
• Payment processors

A transaction may be declined if payment cannot be successfully authorized.

Kerviuna™ will never ask customers to send complete credit card numbers, security codes, or online banking passwords through ordinary customer-service emails.

©️ 24. Intellectual Property

The Kerviuna™ website and its original content may include:

• Brand names
• Logos
• Product names
• Product photography
• Graphics
• Text
• Layouts
• Designs
• Videos
• Illustrations

Such materials may be protected by applicable copyright, trademark, and other intellectual property laws.

Except where permitted by law or expressly authorized, you may not reproduce, distribute, sell, republish, commercially exploit, or create unauthorized derivative works from protected Kerviuna™ materials.

Third-party trademarks, materials, and content remain the property of their respective owners.

👤 25. Personal and Non-Commercial Use

The Services are intended primarily for lawful personal use.

Unless we provide written permission, customers may not:

• Copy large portions of our website
• Resell website content
• Scrape our content for commercial databases
• Use automated systems to interfere with our Services
• Misuse our intellectual property
• Attempt unauthorized access to website systems

🔗 26. Third-Party Services

Our online store may use third-party service providers for functions such as:

• Website hosting
• Payment processing
• Shipping
• Analytics
• Customer support
• Fraud prevention

These providers may operate under their own terms and privacy policies.

Kerviuna™ is not responsible for independent third-party services beyond the extent required by applicable law.

🌐 27. Third-Party Links

Our website may contain links to third-party websites or services.

Such links are provided for convenience and do not necessarily mean that Kerviuna™ controls or endorses the third party.

Before providing information or making a transaction through another website, you should review its applicable terms and privacy practices.

🛡️ 28. Privacy

Personal information collected through Kerviuna™ is handled according to our Privacy Policy.

Our Privacy Policy explains matters including:

• Information we collect
• How information is used
• Service providers
• Cookies and related technologies
• Customer rights
• Data security
• Contact information

By using the Services, you acknowledge that personal information may be processed as described in our Privacy Policy.

⭐ 29. Customer Feedback

If you voluntarily submit:

• Reviews
• Suggestions
• Product feedback
• Photos
• Comments
• Other materials

you confirm that you have the necessary rights to submit that material.

You must not submit content that:

• Violates another person's intellectual property rights
• Is knowingly false or misleading
• Contains unlawful material
• Contains malicious software
• Violates applicable law

Where legally permitted, we may use customer-submitted feedback to operate, improve, or promote our Services.

🛠️ 30. Errors and Corrections

Occasionally, our website may contain:

• Typographical errors
• Incorrect descriptions
• Pricing errors
• Availability errors
• Shipping information errors
• Other unintended inaccuracies

We reserve the right to correct such information when identified.

If an error materially affects an order that has already been placed, we will take reasonable steps to contact the customer and provide an appropriate resolution.

⚠️ 31. Prohibited Uses

You may not use the Services to:

• Violate applicable law
• Commit fraud
• Impersonate another person
• Infringe intellectual property rights
• Distribute malicious code
• Interfere with website security
• Collect personal information unlawfully
• Harass or threaten others
• Send unauthorized spam
• Scrape the website in a manner that interferes with its operation
• Attempt unauthorized access to systems or accounts

We may restrict or terminate access where reasonably necessary to protect customers, our Services, or applicable legal rights.

🛑 32. Suspension or Termination

We may suspend or terminate access to parts of the Services where reasonably necessary because of:

• Violation of these Terms
• Fraudulent activity
• Security risks
• Illegal use
• Significant abuse of the Services

Termination does not remove payment obligations or other responsibilities that arose before termination.

🕯️ 33. Product Use

Customers should use Kerviuna™ products according to any instructions, warnings, specifications, and intended uses provided with the product or on the applicable product page.

Customers should not intentionally modify electrical components, power systems, or lighting assemblies in a manner inconsistent with product instructions.

⚠️ 34. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an “as available” basis.

We do not guarantee that:

• The website will always operate without interruption
• All digital features will always be error-free
• Every product will remain continuously available

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded.

⚖️ 35. Limitation of Liability

To the fullest extent permitted by applicable law, Kerviuna™, Hangzhou Xinsheng Culture Media Co., Ltd., and applicable service providers will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the Services where such liability may legally be limited.

However, nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded, including mandatory consumer protections applicable in the customer's jurisdiction.

📜 36. Consumer Rights

These Terms do not remove any mandatory statutory rights available to customers under applicable consumer protection laws.

For example, where applicable, customers in the European Union may have statutory withdrawal rights in addition to the Kerviuna™ standard 180-day return window.

If a provision of these Terms conflicts with a mandatory consumer right that cannot legally be waived, the mandatory right will apply.

🤝 37. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses resulting directly from your unlawful use of the Services, your material violation of these Terms, or your infringement of another party's legal rights.

This section does not apply where liability results from Kerviuna™'s own unlawful conduct or where applicable law does not permit such an obligation.

✂️ 38. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue in effect.

🤝 39. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce that provision later.

📑 40. Entire Agreement

These Terms, together with the policies referenced on our website, form the agreement governing use of the Kerviuna™ Services.

Relevant policies may include:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Payment Information
• Cancellation Policy

If a specific policy provides more detailed rules for a particular transaction, that policy will apply together with these Terms.

🔄 41. Assignment

You may not transfer your contractual rights or obligations under these Terms without our prior written consent where such consent is legally required.

We may transfer or assign our rights and obligations as part of a lawful corporate restructuring, business transfer, or similar transaction, subject to applicable law.

⚖️ 42. Governing Law

These Terms will be interpreted under the laws applicable to Hangzhou Xinsheng Culture Media Co., Ltd., subject to any mandatory consumer protection rights that apply in the customer's jurisdiction.

Where legally permitted, disputes relating to these Terms may be brought before a court with competent jurisdiction in Hangzhou, Zhejiang, China.

Nothing in this section prevents a consumer from relying on mandatory jurisdictional protections provided by applicable law.

📅 43. Changes to These Terms

We may update these Terms when reasonably necessary to reflect:

• Changes to our Services
• Business operations
• Legal requirements
• Security practices
• Policy updates

The latest version will be made available on this page.

Where required by applicable law, material changes will be communicated appropriately.

📞 44. Contact Us

Questions regarding these Terms or the Kerviuna™ Services may be directed to:

Email: service@kerviuna.com
Phone: +86 13345818122
Business Hours: 9:00 AM – 10:00 PM

If your question concerns an existing order, please include your order number.

🏢 Company Information

Brand: Kerviuna™
Company Name: Hangzhou Xinsheng Culture Media Co., Ltd.
Unified Social Credit Code: 91330110MAKCQQN89Q
Legal Representative: Hu Leqin
Company Address: Room 4248, 3rd Floor, Area A, No. 230 Tianmushan West Road, Xianlin Subdistrict, Yuhang District, Hangzhou, Zhejiang, China
Company Phone: +86 13345818122
Company Email: service@kerviuna.com
Business Hours: 9:00 AM – 10:00 PM

Kerviuna™ is owned and operated by Hangzhou Xinsheng Culture Media Co., Ltd.

The company address above is our registered business address. It should not automatically be used as a product return address. Approved returns must follow the return warehouse address and instructions provided by Kerviuna™ Customer Support.